Frequently Asked Questions
Everything you need to know about our premium wine and gourmet selection.
How do you ensure the quality of the wine during transit?
We use temperature-controlled packaging and specialized protective inserts to ensure every bottle arrives in perfect condition, regardless of the weather.
What is your return policy for corked or damaged bottles?
If you receive a bottle that is corked or damaged, please contact our support team within 30 days. We will provide a full refund or a replacement bottle at no extra cost.
How long does shipping usually take?
Standard delivery typically takes 3-5 business days. We also offer an express next-day delivery option for orders placed before 1:00 PM.
Do I need to be home to sign for my delivery?
Yes, because our shipments contain alcohol, an adult over the age of 18 (or 21 depending on region) must be present to sign for the package.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our cellar, you will receive an email with a tracking link to monitor your delivery in real-time.
Do you offer curated wine subscriptions?
Yes, we offer monthly and quarterly subscription boxes curated by our expert sommeliers, tailored to your specific taste preferences.