Returns & Exchanges

At Perfect Cellar, we want you to be completely satisfied with your purchase. If your wine is damaged or not as expected, our straightforward return policy ensures a hassle-free resolution within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and details regarding the specific bottles you wish to return or replace.

• 2.
  Quality Assessment

  For corked or spoiled wine, please keep the bottle and its contents as our experts may require a brief assessment to process your claim.

• 3.
  Secure Packaging

  Carefully repack the items in their original protective transit packaging to ensure they reach our cellar safely and without further damage.

• 4.
  Refund Processing

  Once your return is received and inspected, we will issue a full refund or send a replacement bottle to your original delivery address within 5-7 business days.